Blueprint Umbrella Co., Limited is committed to high quality walking umbrella and exceptional service team. After several years of research by our skilled team, we have completely revolutionized this product from material to function, effectively eliminating the defects and improving the quality. We adopt the latest technology throughout these measures. Therefore, the product becomes popular in the market and has greater potentials for application.
Customer satisfaction is of central importance to Blueprint Umbrella. We strive to deliver this through operational excellence and continual improvement. We measure customer satisfaction in several ways such as post-service email survey and use these metrics to help ensure experiences that surprise and delight our customers. By frequently measuring customer satisfaction, we reduce the number of unsatisfied customers and prevent customer churn.
We have made great efforts in providing customers with top-notch and proactive service shown at Blueprint Umbrella. We provide constant training for our service team to equip them with abundant knowledge of products and right communication skills to effectively answer customers' needs. We have also created a means for the customer to give feedback, making it easier for us to learn what needs improvement.